EXCHANGES AND RETURNS
Levfort Footwear is a company that values the quality and its customers’ satisfaction. Respecting our consumers, the company has created a policy of exchange and return, so that the purchase, besides agile and efficient, is also satisfactory for its customers. So if for some reason the products of the order or part of them did not fit your expectations, proceed as follows:
Returning the Merchandise
To return a product for repentance, the customer will have a maximum period of 7 (seven) weekdays, counted from the date of the request receipt, to make the return. The returned product (s) must be in perfect condition, with no signs of use, with original packaging and labels and in the same protective case in which it was received, with a copy of the invoice as well.
The cost of the exchange or return freight must be paid by the customer. There will be a refusal to receive the product (s) with delivery to be paid by Levfort Footwear.
The customer may exchange the product (s) returned for any other product on the site.
In case of a refund, the customer should contact Levfort Calçados by sending an email to firstname.lastname@example.org informing the order number, the date of purchase and the reference of the product that will be returned so that the amount to be refunded will be credited to your bank account within 30 weekdays. If the credit account is a savings account, be sure to mention this fact in the email sent with the account data. We are not responsible for delay in refund, caused by incorrect, conflicting or incomplete information.
The return of the values will only be processed after receipt and analysis of the conditions in which the product is found. If there is evidence of the use in the product, violation of its label or if it does not return in the original packaging, Levfort Footwear will be exempt from accepting the return or make the exchange.
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If you notice at the time of receiving the product any evidence of tampering in the packaging do not receive the product, notify the CONSUMER SERVICE immediately. Telephone: (34) 3311-3779 or Whatsapp: (34) 9 98214636
If, after receiving the product, some type of imperfection due to transport or a manufacturing defect is found, the customer will have up to 7 (seven) calendar days from the day following the receipt of the product to manifest defect of the product through our CONSUMER SERVICE, informing the order number, the date of purchase and the reference of the item (s) that will be returned.
* For counting the deadline applies the provisions in the Consumer Protection Code, excluding the day of its beginning and the last day. For example: if the consumer received the merchandise on Monday, the first day will be on Tuesday. Therefore, the term for returning will be up to 7 consecutive days, subsequently. If the expiration day is on a non-useful day or on a holiday, the period for the next working day is automatically extended.